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<title>Topics</title>
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<h1 align="center"><em><font color="#000066">Topics</font></em></h1>
<p>&nbsp;</p>
<p><font color="#000000">When the &quot;Topics&quot; menu item is clicked, the 
  following window appears:</font></p>
<p><img src="../../Images/Topics.jpg" alt="Topic Window" width="474" height="473"></p>
<p>This window displays all topics stored in the database. These topics have four 
  possible <strong>states</strong>, explained below:</p>
<table width="100%" border="0">
  <tr>
    <td width="12%"><u>Open:</u></td>
    <td width="88%">This indicates that the topic is open and the user is still 
      active and in the process of having their computer fixed. A timer is active 
      that can be used to indicate how long it has been since the user's last 
      reply. </td>
  </tr>
  <tr>
    <td><u>CloseWait:</u></td>
    <td>This indicates that the topic has been resolved but is still open and 
      waiting to be closed. A timer can also be used to indicate how long it has 
      been since the user's last reply (usually to check ensure that the user 
      has no more further questions for the helper).</td>
  </tr>
  <tr>
    <td><u>Stale:</u></td>
    <td>This indicates that the topic has not been responded to by the user within 
      a time limit set by the helper and the topic has been closed.</td>
  </tr>
  <tr>
    <td><u>Completed:</u></td>
    <td>This indicates that the topic has been resolved and has been closed.</td>
  </tr>
</table>
<p>The functions of each of the buttons are explained below. Note that many of 
  these buttons support multi-selection in the topic lists for ease of use:</p>
<table width="100%" border="0">
  <tr> 
    <td width="15%"><u>New:</u></td>
    <td width="85%">Creates a new topic for a user.</td>
  </tr>
  <tr> 
    <td><u>Open:</u></td>
    <td>Opens an already existing topic that is selected.</td>
  </tr>
  <tr> 
    <td><u>Delete:</u></td>
    <td>Deletes a selected topic.</td>
  </tr>
  <tr> 
    <td><u>Open Webpage:</u></td>
    <td>Opens the selected topic's thread in a browser window.</td>
  </tr>
  <tr> 
    <td><u>Reset Timer:</u></td>
    <td>Resets the timer to 0 days for the selected topic.</td>
  </tr>
  <tr> 
    <td><u>Copy LinkedList:</u></td>
    <td>Copies a list of topics (in BBCode format) to the clipboard.</td>
  </tr>
  <tr> 
    <td><u>Mark Open:</u></td>
    <td>Set's the selected topic's status to &quot;Open&quot;. Also resets the 
      timer to 0 days.</td>
  </tr>
  <tr> 
    <td><u>Mark Stale:</u></td>
    <td>Set's the selected topic's status to &quot;Stale&quot;.</td>
  </tr>
  <tr> 
    <td><u>Mark Closewait:</u></td>
    <td>Set's the selected topic's status to &quot;CloseWait&quot;.</td>
  </tr>
  <tr> 
    <td><u>Mark Completed:</u></td>
    <td>Set's the selected topic's status to &quot;Completed&quot;.</td>
  </tr>
  <tr> 
    <td><u>Export Topic:</u></td>
    <td>Exports the selected topic so that it can be shared among other helpers</td>
  </tr>
  <tr> 
    <td><u>Import Topic:</u></td>
    <td>Imports a topic that had been exported by another helper</td>
  </tr>
  <tr>
    <td><u>Archive</u></td>
    <td>Adds the selected topic to your archive, and removes it from the topics 
      list</td>
  </tr>
</table>
<p>The topics window also includes a filter, which acts as a fast way of searching 
  based on the topic's name (which is set as the <a href="CreateEditTopic.htm">user's 
  name</a>). Typing in letters into the text box removes all topics that do not 
  match the search criteria. Click the &quot;Remove Filter&quot; button to remove 
  the filter entirely.<br>
</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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